The Crown Vero Material Damage Insurance sold by Cyclone is effective from the purchase date of your device, and will expire in accordance to your specific insurance terms and conditions, as noted on your invoice.
Please click on the link below to download the Insurance Policy Wording.
Download Policy Wording
Your laptop/tablet is an expensive piece of electronic equipment and you should take great care with it.
Never leave equipment unattended, even for a short time.
Always lock it away when not using it at school or in the office.Keep drinks and water bottles well away from your laptop/tablet.
Never leave your laptop/tablet in an unlocked car, even for a few minutes.
Even in a locked car, keep your laptop/tablet out of sight, preferable in the boot.
Always carry your laptop/tablet in it’s bag/sleeve.
Always look after your bag. Everyone knows what’s inside.
Insurance does not cover cosmetic damage, neligence, abuse or malicious damage.
Happy computing and take care.
If you need to claim, in some instances you can do this through your Schools IT Helpesk, or you can contact Vero directly. However please ensure your claim request will meet Vero’s terms and conditions.
Please click on the link below to download the Vero Claim Form.
The Crown Vero extended warranties sold by Cyclone are effective from the expiry of the manufacturer’s warranty on your device, and will expire in accordance to your specific warranty terms and conditions. New Zealand coverage only.
Please click on the link below to download the Crown Vero Extended Warranty Policy Wording.
The AppleCare Protection Plan provides expert telephone technical support and additional hardware service options. Apple products come with 12 months limited manufacturing warranty. The AppleCare protection plans extends this coverage for an additional 1 or 2 years. Global coverage via an authorised Service Provider. Please follow the link below for more information on Apple’s Terms and Conditions.
We recommend Service Plus as an Authorised Service Agent. They can also take you through the extended warranty claims repair process if required.
Please note: A change of ownership or a device being repaired by an unauthorised repairer may effect the coverage period, and could result in termination of the warranty cover. Please check the terms and conditions of the manufacturers warranty / extended warranty to ensure you are covered.
If you do have any questions, please contact us on 0800 686 686.