About Us

Cyclone is a New Zealand owned ICT company that provides procurement capability for NZ All of Government agencies, tertiary institutions, schools and commercial organisations via this transactional site.

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Insurance & Warranty

Material Damage Insurance Policy

 

Insurance Policy

 

The Crown Material Damage Insurance sold by Cyclone is effective from the purchase date of your device, and will expire in accordance to your specific insurance terms and conditions, as noted on your invoice.

 

Please click on the link below to download one of our Insurance Policies.

 

Download Education Policy Wording

 

Download Business Policy Wording

 

Your laptop/tablet is an expensive piece of electronic equipment and you should take great care with it.

 

Never leave equipment unattended, even for a short time.

 Always lock it away when not using it at school or in the office.

 Keep drinks and water bottles well away from your laptop/tablet.

Never leave your laptop/tablet in an unlocked car, even for a few minutes.

Even in a locked car, keep your laptop/tablet out of sight, preferably in the boot.

Always carry your laptop/tablet in it’s bag/sleeve.

Always look after your bag. Everyone knows what’s inside.

Insurance does not cover negligence, abuse or malicious damage.

 

Happy computing and take care.

 

Claims Process

 

If you need to claim, in some instances you can do this through your Schools IT Helpdesk, or you can contact Crown directly.  However please ensure your claim request will meet Crown’s terms and conditions.

 

Please click the below button to download the Claim Form. Once you have filled out the form, please send to claims@crowninsurance.co.nz.

 

Download Claim Form

Extended Warranty Terms & Conditions

 

Extended Warranty

 

The Crown extended warranties sold by Cyclone are effective from the expiry of the manufacturer’s warranty on your device, and will expire in accordance to your specific warranty terms and conditions. New Zealand coverage only.

 

Please click on the link below to download the Crown Extended Warranty Policy Wording.

 

Download Extended Warranty Policy Wording

AppleCare Protection Plans

 

AppleCare 

 

The AppleCare Protection Plan provides expert telephone technical support and additional hardware service options. Apple products come with 12 months limited manufacturing warranty. The AppleCare protection plans extends this coverage for an additional 1 or 2 years. Global coverage via an authorised Service Provider. Please follow the link below for more information on Apple’s Terms and Conditions.

 

 

AppleCare Protection Plan

 

We recommend Service Plus as an Authorised Service Agent. They can also take you through the extended warranty claims repair process if required.

 

Please note: A change of ownership or a device being repaired by an unauthorised repairer may effect the coverage period, and could result in termination of the warranty cover. Please check the terms and conditions of the manufacturers warranty / extended warranty to ensure you are covered.

 

If you do have any questions, please contact us on 0800 686 686.

Microsoft Surface Service Plans

 

Microsoft Surface Service Plans

 

To view all Microsoft Surface Service Plans and their differences please click on the button below.

 

 

Microsoft Surface Service Plans

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Opening Hours

Mon – Fri 8:30am – 5pm

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Phone Support

0800 686 686